Payment Policy
Last Updated: August 12, 2026
Thank you for shopping with Olivia Frank & Co.! We want your checkout experience to be as easy and secure as possible. By placing an order through www.oliviafrankandco.com, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We currently accept the following payment methods for online purchases:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Diners Club
- Other payment methods made available through our checkout
All available payment options will be displayed at checkout.
Payment Authorization
When you place an order, you authorize Olivia Frank & Co. to charge the payment method provided for the total amount of your purchase, including applicable taxes and shipping fees.
Your order will not be considered complete until payment has been successfully authorized and processed.
Payment Security
Olivia Frank & Co. does not directly store your full credit or debit card information. Payment information is processed securely through our third-party payment processing providers and Shopify's secure checkout infrastructure.
We may use payment and order information to verify transactions, prevent fraud, and protect our customers and business from unauthorized or fraudulent activity.
Declined or Unsuccessful Payments
If your payment is declined or cannot be successfully processed, your order may not be completed. Please verify that your billing and payment information is correct or try another payment method.
Olivia Frank & Co. is not responsible for orders that cannot be completed due to a declined, expired, or otherwise unsuccessful payment method.
Pricing & Checkout Errors
We make every effort to ensure that product prices, promotions, and other information displayed on our website are accurate. However, occasional errors may occur.
If an item is listed at an incorrect price due to a typographical, technical, or system error, Olivia Frank & Co. reserves the right to correct the error and cancel or adjust the order as permitted by applicable law. If your payment has already been processed and we cancel your order due to an error, you will receive a refund for the amount charged.
Sales Tax
Applicable sales tax will be calculated and added to your order at checkout based on the shipping address and applicable tax laws.
Promotional Discounts
Promotional codes and discounts must be entered at checkout and may be subject to specific terms and exclusions. Unless otherwise stated, promotions cannot be combined with other offers or applied retroactively to previously placed orders.
Order Changes & Cancellations
Once an order has been placed, it cannot be canceled. Please carefully review your items, sizes, shipping address, and payment information before completing your purchase.
For additional information regarding shipping and order processing, please review our Shipping Policy.
Refunds
If your order qualifies for a refund, the refund will be issued according to our Return Policy. Refunds will generally be issued to the original payment method when applicable.
Please note that the time it takes for a refund to appear in your account may vary depending on your bank or payment provider.
Fraud Prevention
To protect our customers and our business, Olivia Frank & Co. reserves the right to review, delay, or cancel orders that appear to be fraudulent, unauthorized, or otherwise suspicious.
If additional information is needed to verify an order, we may contact you using the contact information provided at checkout.
Questions
If you have questions regarding a payment, order, or charge, please contact us:
Email: oliviafrankandco@gmail.com
We are happy to help and will respond as quickly as possible.
Olivia Frank & Co. reserves the right to update this Payment Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.