Shipping policy

Return Policy & Procedure:

We want you to be 100% satisfied with your purchase, please review our return policy + procedure below. 

• REGULAR PRICED items brought back to the store or shipped back within 14 days receive a refund to the original payment method OR within 30 days for a store credit. Store credit for in store or online orders will be in the form of a Olivia Frank & Co. gift card emailed to you. At this time, we cannot offer exchanges for online orders.

• ALL CLEARANCE ITEMS and items discounted more than 30% off ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES OF ANY KIND.

• All items must be in BRAND NEW CONDITION, unwashed and unworn. Items must be free of orders, pet hair, makeup stains, deodorant stains or similar stains. Tags must still be attached.

• Damaged or defective items must be brought to our attention within 2 days of purchase.

• It is the customer's responsibility to pay for return shipping on any returns.

 

Damaged/ Lost Items

•  If you receive an item and it is damaged, you must notify us within 2 days of receiving the item. If you have worn and washed an item, we do not consider this a damage and will not give you any type of credit toward it. Please be conscious of the washing and care instructions located on the tags. 

• WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE or UPS.

 

Questions? Please e-mail us at oliviafrankandco@gmail.com and we will respond as quickly as possible!